Tax and Shipping explained
Taxation and import
Since PlatoScience is based in the EU, we are part of the OSS tax system and collect and report the tax for the country we ship the product to. This is automatically added to your order during checkout, based on your shipping address.
Since our products are shipped from our US warehouse, there is no VAT or tax on products.
Any country not in the EU or the US
For any other country, your order will be shipped from either Germany or the US (see above). Dependent on the local regulations and customs practices in your country, you might receive an additional invoice from the shipping agent importing your product to your country. Shipping to more than 190 countries in the world, we ask for your understanding that we cannot always answer for the concrete import tax/VAT handling fee in your country. Reach out to us if you have any questions related to tax and shipping.
All orders are placed with PlatoScience ApS, a company registered in Copenhagen, Denmark (registration: DK37065226).
Contact: firstname.lastname@example.org, Vesterbrogade 26, 1620 Copenhagen DK
PlatoWork headset orders
Due to high demand, the current expected delivery time for PlatoWork headsets is about 1 week from the order is placed.
Orders are processed from two warehouses, one placed in Frankfurt, Germany, and one in New York, US.
Headsets are shipped from Germany: Orders to EU countries, EEA (Iceland, Liechtenstein, and Norway), offshore EU territories, and Switzerland.
Shipped from the US: Orders to US, Canada, and every other country not listed above.
Sponge orders are shipped directly from our Copenhagen office, to all countries. The sponges pack light, so smaller orders are sent using regular mail with tracking. Larger sponge orders are sent as tracked packages.