Return Policy

From PlatoScience's Sales Terms and Conditions (v5.8.8 - 20260210)

5. Refund and Replacement

5.1 Final Sale Policy: All sales to registered legal entities and healthcare providers are considered final. PlatoScience is under no obligation to accept returns or provide refunds for non-defective products, regardless of whether the product remains sealed, unused, or in its original packaging.

5.2 Discretionary Returns: Any request for a return of a non-defective, sealed product must be submitted in writing within 14 days of delivery. PlatoScience reserves the sole and absolute right to approve or deny such requests. If an exception is made:

• The Customer remains responsible for all original and return shipping costs, as well as any non-refundable duties or taxes.

• Credit will only be issued after the product has been inspected and verified as "as-new."

5.3 Defective Products: If a product is found to be defective upon arrival or fails during the warranty period (as defined in Section 3.4), PlatoScience will, at its discretion, provide a replacement unit at no additional cost to the Customer.

5.4 Shipping Costs for Returns: 

5.4.1 Warranty/Defect: PlatoScience will cover the cost of return shipping for verified defective units within warranty.

5.4.2 Other Returns: For any other authorized returns, the Customer is responsible for all shipping, handling, and insurance costs.

5.5 Conditions for Credit: To be eligible for a refund or credit (if applicable), products must be returned in their original, undamaged packaging with all accessories and documentation included. A restocking fee may apply to non-defective returns.

5.6 Unauthorized Returns: Any products returned without prior communication and authorization from PlatoScience will not be processed and may be returned to the Customer at their expense.