If you are unsatisfied with your purchase from PlatoScience for any reason, let us know if anybody on our team can assist you. You can email us at firstname.lastname@example.org with information on when you bought the product and when you received it. We kindly ask, if you don’t mind, that you specify the reason for return.
You have 30 days from the date of delivery to request a full refund for the product costs.
To qualify for a refund, the following conditions must be met:
- A return shipping address must be requested from our customer service team within 30 days of the delivery date. To request the shipping address, email email@example.com.
- Returned product(s) must be in good physical condition (not physically broken or damaged).
- All accessories originally included with your purchase must be included with your return.
The full amount for the product, excluding shipping cost, will be paid out when the product is received and inspected by PlatoScience.